Boardrooms are changing their lens on Global Capability Centers (GCCs). The old question, “How much will we save?” is giving way to “What happens when disruption becomes the norm?” This shift reflects a world where shocks travel faster than forecasts and stability can no longer be assumed.
Resilience is now as vital as efficiency. Geopolitical risk, talent shortages, and economic stress have pushed GCCs beyond cost arbitrage. They are becoming strategic stabilizers that protect business continuity when systems fail.
India, the largest GCC hub, shows the scale of this shift. GCCs generated about $64.6 billion in revenue in FY2024 across technology, BFSI, manufacturing, and healthcare. Growth continued through 2025 because these centers avoided fragile, centralized models. Pandemic shutdowns, supply chain breaks, and regulatory shocks proved that tightly coupled systems fail fast. Distributed GCC networks let enterprises rebalance workloads and keep operations running when one site goes dark.
Physical expansion also reflects this strategy. In 2025, GCCs absorbed nearly 40% of India’s total office space. Enterprises are choosing multi-location hubs over single delivery centers.
Mid-market and digital-native firms are following the same path. As per the ANSR 2025 GCC Landscape Report, these organizations generated $14.23 billion in GCC-led revenue in FY2025. Their goal is not cheap replication of legacy work, but risk spread across geography, talent, and technology.
Resilient GCCs share a core idea: remove single points of failure before they become single points of regret. Multi-hub models rely on:
- Geographic diversification
- Cloud-native platforms
- Intelligent automation
- Embedded cybersecurity
Cloud-first GCCs recover faster as workloads shift across hubs. Automation absorbs demand spikes and talent gaps. Security-by-design limits enterprise-wide fallout from local incidents.
Workforce trends mirror this rise. India hosts over 1,700 GCCs, with expansion beyond tier-1 cities. Mid-market GCCs are projected to create about 40K jobs by end-2026. The total GCC workforce is expected to grow at about 11% annually, reaching nearly 2.4 million professionals by 2026.
Talent resilience is now a core risk issue. Specialized skills in AI, analytics, and engineering carry institutional knowledge. High churn weakens continuity. Mature GCCs invest in upskilling, internal mobility, and strategic exposure so people stay because their work matters.
These centers now function as enterprise-level risk assets. Distributed, governed, and digitally fortified, they help firms operate through disruption instead of pausing for recovery.
Volatility is no longer rare. It is structural. Enterprises that build GCCs for resilience will endure. Those that chase efficiency alone will find low cost becomes expensive when it fails.
Also read: Viksit Workforce for a Viksit Bharat
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