ElevenLabs, a leading voice AI technology company, has partnered with Cisco to integrate its advanced voice capabilities into Cisco’s Webex AI Agent. This collaboration marks a significant step towards transforming customer support by delivering a voice-first, agentic experience for enterprises, designed to create more natural and engaging customer interactions.
The initiative aims to address common customer frustrations such as repetitive explanations, inadequate chatbot experiences, and frustratingly long hold times. By infusing the Webex AI Agent with ElevenLabs’ highly expressive and natural-sounding voices, the partnership seeks to humanize AI interactions and provide more effective assistance.
Mati Staniszewski, CEO and co-founder of ElevenLabs, emphasized the critical role of voice in customer engagement. “Expressive voices are crucial for keeping customers engaged and delivering meaningful results,” Staniszewski stated. Jay Patel, Senior Vice President and General Manager for Webex Customer Experience Solutions at Cisco, echoed this sentiment, highlighting that voice is “critical in humanizing AI interactions.”
Powered by ElevenLabs’ technology, the Webex AI Agent gains sophisticated capabilities: it can understand nuanced customer needs, retain conversation history, adapt to individual preferences, and even respond to emotional cues with appropriate tones. Furthermore, this integration allows for seamless connectivity with essential backend platforms, including CRM (Customer Relationship Management), ERP (Enterprise Resource Planning), and HR (Human Resources) systems. This ensures a responsive, scalable, and highly natural AI-powered customer experience, setting a new standard for intelligent customer support.
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