Croma, the renowned Tata Group-owned retail chain, has announced the appointment of Shibashish Roy as its new Chief Executive Officer (CEO) and Managing Director (MD), starting April 1. Roy, who was designated as CEO in November 2024, has worked alongside the outgoing MD, Avijit Mitra, during a transition period that concluded in March 2025.
With over 20 years of experience within the Tata Group, Roy has played a pivotal role in expanding Croma’s market presence and refining its customer service strategies across various sales platforms. His leadership is expected to steer Croma toward new heights, especially as he emphasizes a digital-first approach and a deep commitment to enhancing customer engagement.
“Shibashish has been transitioning into the role of CEO & MD over the past five months, following the succession plan announced late last year… I am certain Shibashish’s digital-first approach and passion for customer engagement will drive Croma to great heights and look forward to working with him,” stated Naveen Tahilyani, Chairman of Infiniti Retail Ltd.
Infiniti Retail Ltd, the parent company operating Croma, focuses on consumer durables and electronics in India. Looking ahead, the company’s top priorities for FY26 include boosting market share in key regions and enhancing profitability.
Croma’s latest move under Roy’s leadership aligns with the company’s long-term vision of becoming an even more prominent player in the retail sector, with a renewed focus on digitalization and customer-centric strategies.
Also read: Viksit Workforce for a Viksit Bharat
Do Follow: The Mainstream formerly known as CIO News LinkedIn Account | The Mainstream formerly known as CIO News Facebook | The Mainstream formerly known as CIO News Youtube | The Mainstream formerly known as CIO News Twitter
About us:
The Mainstream formerly known as CIO News is a premier platform dedicated to delivering latest news, updates, and insights from the tech industry. With its strong foundation of intellectual property and thought leadership, the platform is well-positioned to stay ahead of the curve and lead conversations about how technology shapes our world. From its early days as CIO News to its rebranding as The Mainstream on November 28, 2024, it has been expanding its global reach, targeting key markets in the Middle East & Africa, ASEAN, the USA, and the UK. The Mainstream is a vision to put technology at the center of every conversation, inspiring professionals and organizations to embrace the future of tech.
