Citizens Financial Group has expanded its global technology footprint by launching a new artificial intelligence focused centre in India, underscoring how Citizens is increasing its reliance on the country for advanced digital and AI led initiatives that support global financial institutions.
Headquartered in Providence, Rhode Island, Citizens Financial Group is among the largest regional banks in the US, with assets of $222.7 billion as of September last year. The company has launched an AI first innovation hub in Bengaluru as part of its global capability centre strategy to support artificial intelligence driven work across its banking operations. In a statement issued on Wednesday, the bank said the new centre will act as a core hub for AI powered product development, customer experience improvement, and modernisation of its technology stack.
“Our AI first innovation hub reflects Citizens’ long term commitment to building modern, secure, and intelligent banking capabilities. Partnering with leading technology firms like Infosys and leveraging Infosys Topaz Fabric is helping transform how we serve our customers by integrating advanced AI at the core of our operations to deliver more modern, secure, and personalised banking experiences,” said Michael Ruttledge, chief information officer and head of enterprise technology and security at Citizens Financial Group.
Infosys will support the Bengaluru centre as a strategic delivery partner, bringing its expertise in AI, cloud, and cybersecurity to help advance the bank’s AI led operating model. The company said this engagement builds on the existing partnership between the two organisations, which is focused on AI transformation and improving customer service. “Financial institutions today face the dual challenge of rapid modernization and delivering exceptional customer experiences. Our collaboration with Citizens marks a significant step in their growth journey, enabling them to adopt an AI first operating model and become future ready,” said Dennis Gada, EVP and global head of banking and financial services at Infosys. The launch also highlights the expanding role of India based GCCs in driving AI led innovation for global banks.
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