In just ten days of its launch, C Mitra, the country’s first virtual police helpdesk, has helped city police contact nearly one thousand cybercrime victims, leading to the registration of more than one hundred FIRs.
According to the police, the initiative was launched on January 9 by Police Commissioner VC Sajjanar. Its main aim is to reassure victims and make the complaint process easier and faster. The C Mitra team has been making around one hundred calls every day to understand the problems faced by victims.
The programme has received positive feedback for its sensitive and people focused approach. Deekshita, a woman constable working with the team, said, “Usually, citizens are apprehensive about visiting a police station. But when we call them and assure them of justice, the confidence in their voice is palpable. C Mitra acts as a bridge; we listen to their problems not just as police personnel, but as sisters.”
Another constable, Prithvika, described the initiative as a digital revolution that blends technology with compassion. “In the past, victims struggled with drafting complaints and understanding legal sections. C Mitra has resolved those issues. Our ultimate goal is to work towards a future where cybercrime is eradicated from Hyderabad, and the need for C Mitra ceases to exist,” she said.
The process begins when a victim reports a case through the 1930 helpline or the National Cyber Crime Reporting Portal. The C Mitra team then contacts the victim to collect details. Using artificial intelligence, the team prepares a legally sound complaint draft and sends it through WhatsApp or email.
Victims are required to print, sign and send the document by post or courier to the Basheerbagh Cyber Crime Station. “Once the signed copy is received, the FIR is registered immediately without delay, and a copy is sent directly to the victim’s mobile phone,” an official said. This system removes the need for victims to spend long hours at police stations.
To ensure quick service, the Cyber Crime wing has formed a special team of twenty four members working in two shifts from 8 am to 8 pm.
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