Business Process Management (BPM) firms are actively strengthening their relationships with Global Capability Centers (GCCs) to capitalize on the burgeoning opportunities presented by digital and Artificial Intelligence (AI)-led transformation.
This strategic deepening of ties marks a significant evolution in the collaboration between these two critical components of the global business landscape.
Leading BPM companies, including industry giants like Genpact, WNS, and Sutherland, are expanding their partnership offerings with GCCs. Their services now span a comprehensive spectrum, ranging from initial setup and operational support to advanced AI-driven transformation initiatives.
This intensified collaboration is primarily driven by the evolving demands of GCCs, which are increasingly seeking greater operational efficiencies and cutting-edge innovation to drive their enterprise strategies.
The BPM industry itself is undergoing a profound shift, moving beyond traditional back-office outsourcing towards becoming key partners in technology and AI-enabled transformation. The article highlights that hybrid and build-operate-transfer (BOT) models are gaining significant traction in this evolving ecosystem.
These models are fostering a symbiotic “win-win” coexistence between BPM firms and GCCs, enabling both parties to achieve their strategic objectives and unlock new avenues for growth in the digital era.
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