Bengaluru has reinforced its position as India’s technology hub, emerging as the leading destination for mid-market global capability centres (GCCs). A report by Zinnov, in collaboration with the Karnataka government and Karnataka Digital Economy Mission (KDEM), revealed that the city houses over 230 of India’s 480 mid-market GCCs, employing nearly 74,000 professionals.
Mid-market GCCs, set up by companies with annual revenues between 100 million and 1 billion dollars, are known for their lean operating models and focus on specialised, high-value functions. These centres are playing a key role in areas like artificial intelligence, cloud, analytics and cybersecurity for their parent firms.
Nilesh Thakker, president of Zinnov’s globalisation excellence practice, said, “These centres arrive with a clear brief: do a few things, and do them exceptionally well. That pace is possible because Karnataka already supplies what they need: a deep pool of digital talent, start-ups that double as idea laboratories, universities.”
India has around 1,760 GCCs, according to IT industry body Nasscom, with the number expected to cross 2,000 in the coming years. While large GCCs set up by companies like JP Morgan, Goldman Sachs and HSBC initially dominated the ecosystem, mid-market firms such as ServiceTitan, Cohesity, Rubrik, Gainsight and DataStax are increasingly setting up centres in Bengaluru.
Priyank Kharge, Karnataka’s minister for information technology and biotechnology, said, “The government of Karnataka remains unwavering in its commitment to enabling this growth. The state launched India’s first-of-its-kind GCC policy, alongside the visionary Beyond Bengaluru initiative, which aims to decentralise growth, improve ease of doing business, and foster innovation across emerging cities.”
The Zinnov-KDEM report highlighted that 79 percent of these mid-market GCCs are from the United States, while 5 percent are from the United Kingdom. In terms of sectors, 67 percent belong to the software and internet industry, and 10 percent to telecom.
BV Naidu, chairman of KDEM, added, “The fact that over 50 percent of mid-market GCCs in Karnataka have site leaders holding dual roles, combining GCC leadership with global or business unit responsibilities, highlights the strategic value these centres bring.”
The report further noted that Bengaluru’s mid-market GCCs are expanding at 1.4 times the national average, with Karnataka contributing 48 percent of India’s engineering talent for these centres.
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