Axis Bank, one of India’s largest private sector banks, has joined hands with Hitachi Payment Services, a leading provider of end-to-end payments and commerce solutions, to launch Express Banking, the country’s first-ever Digital Banking Point. This innovative omni-channel model redefines branch banking by offering a complete range of banking services in a compact, technology-driven format.
Developed in partnership with Hitachi Payment Services, the Digital Banking Point aims to make banking more accessible and convenient. Express Banking introduces a bundled, customisable solution in a digital lobby format that can be operated in both self-service and assisted modes. Customers can visit an Express Banking outlet at any time, 24×7, to open new accounts, receive instant debit cards, book fixed deposits, apply for loans, and pay utility bills.
Equipped with a card printer, cheque depositor, passbook printer and NFC capabilities, the kiosk integrates key services under one roof. By digitising core branch processes, it delivers faster transactions, improved efficiency and scalability, while maintaining a secure and user-friendly experience.
Designed with a compact and flexible setup, the Digital Banking Point can be quickly deployed across urban centres, rural regions, and captive spaces such as community hubs, business parks, hospitals and universities. It brings together the reliability of traditional banking and the efficiency of digital innovation, ensuring that customers from all backgrounds — from tech-savvy users to first-time account holders — have access to seamless banking.
Speaking at the launch, Reynold D’Souza, President and Head – Branch Banking, North & East & TASC Business, Axis Bank, said, “The Digital Banking Point is not just a technological innovation — it represents a new philosophy in express banking. By seamlessly integrating secure digital services, this kiosk ensures that customers across India — whether in metropolitan hubs or rural communities — enjoy a smart, consistent, and reliable banking experience. This initiative reflects our continued commitment to redefining banking, elevating customer experience, and serving the evolving needs of diverse segments through future-ready solutions.”
Sumil Vikamsey, Managing Director and Chief Executive Officer – Cash Business, Hitachi Payment Services, added, “We are thrilled to introduce India’s first Digital Banking Point, a landmark in how banking services will be delivered. Ushering in a new era of technology-driven banking, it will play a pivotal role in expanding access and digitising services across India. As we continue to bridge the gap between traditional and digital banking, we believe that the Digital Banking Point will set the stage for a broader transition to accessible and convenient banking experiences in India.”
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