In his new role, Ankit will oversee customer operations in 80 countries. He will lead target operating model initiatives, enhance global service delivery platforms, and drive scalable, secure, and future-ready operations aligned with long-term strategic goals.
The appointment reflects the organisation’s focus on using technology to improve operational excellence, efficiency, and innovation. Ankit will play a key role in advancing enterprise-wide transformation, strengthening digital resilience, and supporting cross-functional teams with strong technology-enabled solutions.
Ankit brings deep institutional experience to the role. Within the British Council, he previously served as Vice President and Assistant Vice President, where he led business services transformation and BPO strategy. His leadership contributed to building stronger operational frameworks and streamlining service models across the enterprise.
With this elevation, the British Council aims to reinforce its global customer operations framework and ensure that digital capabilities remain central to its long-term growth and service delivery strategy.
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