A major push toward AI driven customer experience transformation is underway in the GCC region. Al Futtaim Technologies has entered into a strategic partnership with ConvoZen to deliver advanced conversational intelligence solutions to contact centres across UAE, KSA and Qatar. Under the agreement, Al Futtaim Technologies will act as the authorized reseller for these markets.
Through this collaboration, Al Futtaim Technologies will offer ConvoZen’s full suite of AI powered services to high volume contact centres in retail, automotive, real estate, BFSI and healthcare sectors. As a preferred regional partner, the company will deploy conversational analytics, multilingual AI virtual agents and automated quality management solutions designed specifically for Arabic speaking environments. The platform supports multiple Arabic dialects and regional accents, making it highly relevant for MENA enterprises seeking compliance grade intelligence and operational excellence. This partnership builds on Al Futtaim’s legacy of over 50 years of innovation and trusted enterprise relationships in the region.
The agreement strengthens Al Futtaim Technologies’ regional conversational intelligence strategy. ConvoZen’s platform analyses 100% of customer interactions across voice, chat and digital channels. It delivers real time agent guidance, autonomous quality monitoring and decision grade analytics. By converting unstructured conversations into actionable insights, organisations can improve agent productivity, reduce operational costs and enhance overall service quality. The partnership responds to rising demand for AI led compliance monitoring, sales optimisation and operational efficiency across the GCC.
Razi Hamada, General Manager of Al Futtaim Technologies, said, “Partnering with ConvoZen represents a key milestone in our journey to deliver AI first customer experience ecosystems throughout the GCC. By combining our extensive contact center transformation expertise with ConvoZen’s advanced conversational intelligence capabilities, we empower UAE, KSA and Qatar organizations to unlock deeper insights from every interaction while driving compliance, performance and efficiency at scale. This collaboration perfectly aligns with our 2026 ‘Agentic Transformation’ strategy and strengthens our support for high volume sectors including retail, automotive, real estate, BFSI and healthcare.” Akhil Gupta, Founder of ConvoZen, added, “With Al Futtaim Technologies’ prominent regional presence and technology leadership, we’re excited to bring our scalable, language agnostic conversational intelligence platform to GCC enterprises. Our Arabic dialect support and analytics led approach will enable UAE, KSA and Qatar based organizations to adopt sophisticated, data driven strategies that were previously only available to the most advanced markets.”
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