Artificial intelligence is becoming the strongest engine of growth for Capgemini in India as demand rises from global capability centres and large enterprises. The company’s India business has grown at a CAGR of 18% over the last 5 years, driven largely by AI focused projects, according to Ananth Chandramouli, managing director for the India business at Capgemini.
The company is aligning its business operations and the planned integration with WNS at the core of this approach. Capgemini announced earlier this year that it will acquire WNS for $3 billion. Speaking to a publication in a virtual interaction, Chandramouli said, “In our AI first framework, the first is business operations, the second is R and D of product development, the third is go to market sales and marketing functions and lastly, the IT and software development.” He added, “If you look at the business operations, that is where you see a lot of juice to leverage AI.”
According to Capgemini’s research on AI in business operations, organisations are already seeing an average return of 1.7x from AI deployments over 1 to 3 years. Many are also reporting cost savings of close to 30% across functions such as finance, supply chain and HR. Chandramouli noted, “For you to apply generative AI and AgenticAI in the business operations, one needs to know in detail about the business processes and the workflows at every level.” He explained that this depth of process knowledge is what makes the WNS acquisition valuable, with the aim of creating an “intelligent operations practice” that delivers better efficiency and agility for clients.
Capgemini plans to continue strengthening its innovation portfolio through acquisitions, especially in AI, data and cloud integration. Chandramouli said challenges remain, including limited trust in AI outputs and poor data readiness across enterprises. Many clients also struggle to choose between GenAI, AI agents, RPA or traditional software, making advisory support critical. With GCCs expanding engineering, business and IT work from India, Capgemini sees opportunities from setup to scale, optimisation, transformation and even business carve outs, as startups, GCCs and service providers increasingly collaborate.
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