Swiggy has signed a Memorandum of Understanding with upGrad to provide higher education and skill development opportunities for its delivery partners. The collaboration aims to support India’s frontline workforce by giving Swiggy’s delivery partners access to university certified programmes and professional development courses designed for last mile workers.
Many delivery partners are unable to pursue further education due to financial or personal challenges. Through this partnership, Swiggy and upGrad will offer credible academic pathways at reduced costs, supported by need based scholarships. Delivery partners will also have access to a special Career Udaan Pack. This includes a soft skills module that covers communication, digital fluency, workplace readiness and confidence. upGrad has designed this specifically for delivery executives.
Saurav Goyal, Senior Vice President Driver and Delivery Org at Swiggy, said, “Our delivery partners are one of the key pillars of the Swiggy business, and we are deeply committed to creating opportunities that support their professional growth. With this partnership with upGrad, we aim to enable growth of our delivery partners by providing them quality and relevant learning opportunities.”
“We believe that by combining formal upskilling opportunities with emerging tech certifications and soft skills training, this initiative empowers Swiggy’s 6.9 lakh strong frontline executives with access to credible, sustainable career pathways. By bringing credible, job relevant skills and certifications to this critical workforce, we are moving beyond just convenience. We are creating a sustainable ladder of opportunity that strengthens our partners’ careers and fundamentally elevates India’s collective skilled advantage.”
The initiative is supported by upGrad’s online learning ecosystem and its learning management system. It aligns with the wider national goal of making job relevant education more accessible and recognising last mile workers as an important part of India’s skilling movement.
Anuj Vishwakarma, Chief Executive Officer Higher Education at upGrad, said, “India’s demographic advantage can translate into true economic strength only if every section of the workforce not just white collar professionals, is empowered with access to quality education and job relevant skills. Delivery executives, like millions of frontline workers across sectors, have long been excluded from formal upskilling pathways despite playing a vital role in the country’s growth engine.”
“This partnership with Swiggy isn’t just about bringing missed learning opportunities back, it’s about recognising the untapped potential of a workforce that’s ready to rise. By equipping them with credible qualifications and essential workplace skills, we’re not only helping them move closer to formal employment opportunities, but also contributing to the making of a stronger, more future ready economy. It’s time we shift the conversation from demographic advantage to skilled advantage.”
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