PayPal CEO Alex Chriss emphasised India’s growing significance in the global fintech landscape, highlighting its contributions to remittances, commerce, and technology. Speaking at the Global Fintech Festival in Mumbai, he called India a “critical market” for the company’s international strategy.
“Everywhere I go…the Middle East, Europe, the United States…India comes up as a location where there’s movement of talent, movement of money, commerce opportunities. India is becoming, if not already here, an innovator and a leader globally. And that’s why it is so important for PayPal to play a role and connect India to the rest of the world,” Chriss said.
He stated that PayPal’s focus in India will remain on cross-border payments and global connectivity, rather than domestic payments. “We’d rather spend our time and energy creating those connections across the world and let incredible products that consumers domestically know and love win the market here,” he added.
Chriss also highlighted India’s role as a key talent base, noting it is PayPal’s second-largest employee hub. He pointed to the company’s partnership with NPCI International to enable UPI-based cross-border payments, underlining India’s influence in shaping global fintech. “UPI is the first wallet that shows how important the India market is to us and to the entire world,” he said.
Regarding investments, Chriss mentioned that PayPal Ventures continues to explore opportunities in India. He cited Pine Labs as an early investment and reiterated the company’s interest in engaging with promising fintech startups.
Discussing PayPal’s broader strategy, Chriss explained the company’s evolution from a payment service to a commerce platform, powered by AI, data, and partnerships. He called 2024 a “year of transition” as the company regained profitability and 2025 a “year of transformation” driven by rapid technology adoption and consumer demand.
He highlighted the challenge of avoiding complacency in a 25-year-old company and stressed the importance of moving beyond payments to end-to-end commerce solutions. “Consumers today have endless purchase options but struggle with trust, personalization, and relevance. For small businesses, the challenge is finding the right customer cost-effectively. These are commerce challenges, not just payment challenges,” Chriss said.
He added that AI-led personalization will be a key driver for PayPal’s next phase of growth, supported by consumer trust and data privacy. “The advances in artificial intelligence and data networks are making this easier. But first, it’s about building trust because the data is not ours, the data is our consumers’,” he concluded.
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