On Tuesday, the Karnataka State Police established the 1930 cybercrime helpline in an attempt to prevent and address digital crime.
Director General and Inspector General of Police Alok Mohan introduced it.
Among other cutting-edge features, this recently opened hotline combines WebBOT technology with multilingual support to effectively assist victims of online financial crime. When call lines are congested, WebBOT, a self-service complaint registration system, is triggered by SMS.
The Kannada, Hindi, and English multilingual Interactive Voice Response (IVR) classifies cybercrimes according to financial, non-financial, and status inquiry-related complaints.
By linking the caller with investigative teams, the hotline also makes resources available to aid individuals with real-time suspect and victim profiling. Additionally, callers receive SMS updates on the status of their complaints and queue positions in real time.
Speaking after the launch, Alok Mohan, Director General and Inspector General of Police of Karnataka, said that the initiative is a part of their larger goal to modernise public safety with tech intervention. “In today’s digital era, the nature of crime has evolved, and so must our response systems. This upgraded helpline, with its integrated WebBOT and multilingual capabilities, ensures that citizens receive timely and effective assistance. It is our responsibility to provide accessible, transparent, and responsive support to every victim of cybercrime,” he said.
With a project expenditure of Rs 1 crore, the endeavor has been bolstered by contemporary infrastructure. In the event of a cyber scam, citizens are asked to contact the 1930 hotline for assistance.
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