As cyber fraud cases continue to rise, Mysuru District Police have stepped up efforts to tackle online scams and help victims recover their lost money. According to official data, more than ₹7 crore has been frozen across over 1,400 bank accounts in the district, and police are now working closely with banks to speed up the refund process.
To improve coordination, Superintendent of Police Mallikarjun Baladandi chaired a meeting with officials from the District Cyber Crime Police Station and representatives of various banks at the Inspector General of Police (Southern Range) office complex in Jalapuri. Additional SP Nagesh, Deputy Superintendent of Police (Cyber Crime) R. Srikanth, and CEN Police Inspector Sunil Kumar also attended the meeting.
A senior bank official said banks have assured the police of full cooperation in helping cyber fraud victims receive their refunds.
The meeting followed the launch of the Money Restoration Mechanism (MRM) and Grievance Redressal Mechanism (GRM) portals by the Union Ministry of Home Affairs to strengthen the country’s response to cybercrime.
The MRM portal allows victims to claim money that has been frozen or placed on hold in fraudsters’ bank accounts. Claims of up to ₹50,000 can be processed without visiting a police station or court. Claims above ₹50,000 must be pursued through the courts.
The GRM portal has been introduced to resolve cases where bank accounts are mistakenly frozen during cybercrime investigations. It enables account holders, banks, and police to jointly review such cases and decide whether accounts should be unfrozen. The portal also allows affected individuals and financial institutions to review accounts that have been line-marked or flagged.
During the meeting, SP Baladandi also instructed banks to strengthen security by installing CCTV cameras and deploying security personnel to prevent bank-related crimes.
To apply for a refund, victims must first register a complaint through the National Cybercrime Helpline at 1930 or the National Cybercrime Reporting Portal and obtain a 14-digit acknowledgement number. They can then use this reference to submit a claim through the MRM portal. Officials also clarified that the portal is completely free to use and warned the public against fraudsters demanding processing charges.
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