A strong expansion in multinational IT, ITeS and ER&D operations is continuing to reshape India’s employment and commercial real estate landscape. Since FY20, these operations have added nearly 1.7 million jobs, taking total sector employment to around 4.2 million, according to a report by a consultancy firm.
The report stated that exports from these centres are expected to increase to around $164 billion in FY26 from $153 billion in FY25.
Global Capability Centres (GCCs) are also playing a major role in commercial leasing activity across NCR, Bengaluru, Hyderabad and Pune. Their growing presence is influencing workplace design preferences and driving residential demand in several micro-markets.
In key office corridors, particularly in NCR and Bengaluru, GCC occupiers are increasingly being seen as more stable long-term tenants than traditional outsourcing companies.
“The GCC-led expansion across NCR is gradually bringing newer cities like Faridabad into sharper focus. With infrastructure upgrades such as the Delhi-Mumbai Motorway, FNG corridor and metro connectivity improving accessibility, Faridabad is emerging as a strong prospective destination for MNCs, IT/ITeS firms and organised businesses,” said Uddhav Poddar, CMD, Bhumika Group.
“At the commercial level, the impact is becoming increasingly visible in long-term office space demand,” said Sanchit Bhutani, Managing Director, Group 108.
Bhutani added that companies within GCC ecosystems are increasingly preferring organised locations where office, retail and residential infrastructure work together seamlessly.
The report further noted that GCCs are taking on more advanced responsibilities, including product ownership, analytics, compliance and strategic technology functions. This shift is strengthening occupiers’ commitment to long-term physical infrastructure as operations move further up the value chain.
“Occupiers are seeking continuity, ecosystem depth and future scalability rather than isolated office assets. It has implications not only for commercial development but also for residential planning, retail integration and city-level infrastructure priorities,” said Mohit Batra, Regional Director, Realistic Realtors.
The report also highlighted that despite concerns around AI-driven workforce changes, the physical footprint of India’s GCC economy continues to expand faster than expected.
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