In a move to streamline operations at scale, Amazon has unveiled new artificial intelligence tools designed to reduce human involvement in hiring and supply chain processes. The announcement highlights the company’s growing focus on autonomous AI systems that can plan, decide, and act with minimal intervention.
At an event attended by senior leaders including AWS CEO Matt Garman, the company introduced a new hiring solution called Connect Talent. The tool is built to support large-scale recruitment, especially during peak periods like the holiday season. Amazon hired around 250000 seasonal workers last year.
Connect Talent uses AI to identify candidates, conduct interviews around the clock, and generate recruiter notes without human involvement. Candidates will be informed that AI is part of the screening process.
“The experience continues to get better and better each iteration we go through,” said Colleen Aubrey. “There’s some art around making that voice interaction natural and human.”
Alongside this, Amazon introduced “humorphism,” its internal AI design philosophy focused on making AI systems adapt to human behaviour rather than the other way around.
“How do we translate the human behaviors of working together into a product?” Aubrey said. “That’s what we’re going after and hopefully you’ll see that.”
The company also launched Connect Decisions, a tool aimed at improving supply chain planning. It uses AI to analyse and organise data for purchasing and logistics decisions. According to Aubrey, the system is built using Amazon’s own experience managing warehouse networks and operations.
“With Connect Decisions, companies will be able to have AI do that work behind the scenes and be able to equip a planner with the data that they need,” she said.
The focus on AI agents reflects a broader industry shift, where companies are building systems capable of handling complex workflows independently. However, this trend has also raised concerns around safety, oversight, and potential job losses. Amazon has already linked some of the 30000 corporate job cuts since October to efficiencies gained through AI.
The company’s latest push signals its intent to integrate AI deeper into enterprise operations, from hiring to supply chain management.
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