“Voice is the most natural form of communication in the world,” Gopalan said, adding that multilingual capability is a basic necessity for voice AI systems in India. He argued that most startups rely on text-based processing before converting it back to speech, which misses tone and emotion. “If you are having a telephony conversation with a voice AI system, if that system even hesitates for a second, you’ll slam the phone,” he said, stressing that low latency and emotional context are essential. The company is working to reduce hallucinations by limiting layers in its AI models.
Gnani.ai began collecting proprietary voice datasets in 2017 and claims to have built the largest annotated Indian language voice dataset. “We were never satisfied until we had covered every district of India,” Gopalan said. The company used a mix of proprietary, public, AIKosh, and synthetic datasets for training. Backed by Samsung and InfoEdge, the Bengaluru-based startup is also in talks for fresh funding amid rising demand for enterprise voice automation. Gopalan emphasised owning every layer of the AI pipeline instead of relying on global APIs, warning that wrapper models may not survive at scale due to pricing, latency and accuracy pressures.
On compute access, he said Nvidia H100 GPUs are only now becoming available in India but praised the IndiaAI Mission for affordable pricing, reportedly a little over $1 per hour for H100, compared to Rs 500–600 per hour by some private providers. Addressing voice cloning risks, he said Gnani.ai runs parallel systems — Inya Assist for cloning and Inya Shield for detection and biometrics. Older systems relied on a single passphrase like “My voice is my password”, but newer banking solutions use dynamic passphrases and behavioural analysis to prevent fraud.
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