India’s Global Capability Centre ecosystem is entering a critical phase. Companies are shifting from cost focused models to intelligence driven operations. Today, AI, data, and automation are not just support tools. They now define how work is designed, governed, and scaled. This shift is reshaping GCCs into engines of enterprise transformation.
Eastern India, with Kolkata at its centre, is gaining strategic importance in this transition. Once seen as an alternative delivery location, the region is now becoming part of long term location strategies. Enterprises are looking to reduce risk, access scalable talent, and build future ready GCCs. Kolkata’s growing talent pool across IT, ITeS, engineering, analytics, and BPM is helping the region support more complex, AI driven operating models.
This change positions Eastern India as a key player in the next GCC growth phase.
A rebalanced GCC footprint
An analysis by a global consulting firm shows that Eastern India has strong structural advantages. The region is emerging as a credible growth corridor for enterprises looking to rebalance their India presence.
The study of more than 20 GCCs reveals a diverse mix of global headquarters, including firms from the United States, Western and Northern Europe, the United Kingdom, Japan, and the UAE. This diversity highlights the region’s ability to support global operating models across time zones and regulatory systems.
While technology services remain central, the sector mix is expanding. Telecom and telecom software firms form a strong base. This is joined by companies in specialty chemicals, healthcare, life sciences, financial services, electronics, e commerce, and automotive sectors. This shows growing confidence in the region.
GCCs in Kolkata vary in size, from small teams to centres with several hundred professionals. Many are still modest in scale, but their functional depth points to future expansion. This reflects a wider trend where firms prioritise leadership and capability before large scale growth.
What the region must do next
To sustain momentum, Eastern India must strengthen its position in advanced capabilities. This includes analytics, data engineering, AI, automation, and industry specific Centres of Excellence in BFSI, telecom, and healthcare.
Clearer setup frameworks are also needed. These include single window approvals, fixed timelines, talent mapping, and ready infrastructure. Stronger links between academia and industry will be key. The region has top institutes, but clearer career pathways into GCCs must be built.
With the right policy support, better visibility, and stronger employer branding, Kolkata can move from an emerging hub to a preferred destination for next generation GCCs.
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