State run telecom operator BSNL has rolled out its in house customer registration mobile application, Sanchar Mitra, across India to stabilise and speed up new customer onboarding.
The nationwide launch was announced on Friday and follows recent disruptions in SIM registration services. The new app has been developed internally by BSNL engineers from different parts of the country and replaces the earlier Sanchar Aadhaar application used for Aadhaar based e KYC verification.
Sanchar Aadhaar was developed by a private vendor and was used by BSNL retailers and franchise partners to digitally verify customer identities for new connections and SIM replacements. The transition became necessary after the contract with the authorised service provider for the earlier app expired at the end of November 2025.
The contract expiry led to temporary interruptions in customer onboarding services, including delays in issuing new SIM cards and replacing existing ones across several regions. To address the situation, BSNL developed Sanchar Mitra as an emergency in house solution.
According to a BSNL release, the new application has now been fully deployed nationwide, including in Karnataka. The company said the rollout marks an important step in restoring normal services and improving operational efficiency at the retail and franchise level.
“This Swadeshi app is playing a very important role in providing better and faster service to the customers,” the release said.
With Sanchar Mitra, BSNL aims to reduce dependency on third party platforms while ensuring continuity in Aadhaar based customer verification. The move also reflects a broader push toward self reliance and in house technology development within the public sector telecom operator.
The company expects the app to streamline onboarding processes, improve turnaround time for customer activation, and prevent similar disruptions in the future caused by vendor related issues.
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